Acceptance of Terms

By accessing the content of www.bibijis.com and/or submitting an order on our website you agree to be bound by the terms and conditions set out herein and you accept our privacy policy available. If you object to any of the terms and conditions set out in this agreement you should not use any of the products or services on the Website and leave immediately. You agree that you shall not use the Website for illegal purposes, and will respect all applicable laws and regulations. You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website. You also agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information. You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.

Placing Orders.

All orders are made to your specific requirements. We require a minimum of 5 days between order and delivery to ensure that your order is made and delivered to you in perfect condition. Standard deliveries are for Wednesdays, Thursdays and Fridays, although can change during busy periods. Other dates are available by request and at a premium. Please contact us direct before placing your order to ensure that we can meet your requirements if you have any questions.

Delivery.

We are able to deliver to most parts of mainland UK, excluding some parts of Scotland (where an additional surchage may apply). If you are unsure whether we will be able to deliver please contact us prior to placing your order. Saturday delivery is possible but the courier makes an extra charge. This can be quite high so please contact us prior to placing your order if you require this. All goods must be signed for on delivery by an appropriate person. If the courier cannot get a signature the insurance is invalidated and consequently no claims can be accepted. Please contact us to arrange an alternative address (such as workplace etc). We esnure that your order is package to reach you in the best possible condition - for fresh items, we pack into poly boxes with ice sheets to maximise shelf-life.

Returns.

Our food products are perishable and therefore not covered under the Sale of Goods Act. Refunds will only be given at our discretion. If for any reason you require a refund , please contact us on 0845 094 0616 for a reference number within 28 days of delivery. Refunds can only be made once the product has been returned to us and within the aforementioned 28 day period. If an order is returned to us because no one has been at the shipping address to receive the items and no other arrangement has been made between the customer and the couriers, the item will be refunded minus the cost of the delivery and the cost of the return delivery back to us. If the customer has refused delivery (with no error on our part) and the item is returned to us, the customer is liable for the cost of the delivery and the cost of the return delivery back to us.

Payment.

We accept all the usual credit and debit cards. If you wish, you can also pay by cheque.

Credit Card Security.

All credit/debit card numbers are encrypted when the order is placed using 128 bit encryption. We do not store any credit card information on our servers.

Prices.

We try to ensure our prices on the website are correct at all times. However, our products are subject to volatile market forces and we reserve the right to change the prices at any time and without prior notification. If you have placed an order affected by a price change we will contact you and not proceed with the order without your consent.

The Site.

We reserve the right to change any details and prices on this site at any time and without prior notice. This includes these terms and conditions. We reserve the right to cancel orders before despatch.

Guarantee.

We aim to do everything we can to ensure that your product arrives with you in perfect condition. If you are unhappy with your order you must contact us immediately upon receipt of goods. Tel 0845 094 0616 or email enquiries@bibijis.com

Cancellation Of Orders Or Changes To Your Order.

Orders can be cancelled or changes made to them anytime up to 48 hours prior to dispatch.

Liability.

Bibijis Ltd shall not be liable for any failure to deliver the products arising from circumstances outside their control. We do not take any responsibility for the goods once delivered.

Privacy, Cookies

Any personal data collected through this website will be treated as confidential in line with the principles of the Data Protection Act 1998.

Cookies and Website Traffic Analysis

When users enter the Bibijis website, their computers will automatically be issued with 'cookies'. Cookies are text files which identify users' computers to the Bibijis web server. The website then creates "session" cookies to store some of the preferences of users moving around the website. Cookies in themselves do not identify individual users but identify only the computer used.

Many websites do this to track traffic flows whenever users visit those websites.

The Bibijis website uses third-party cookies to measure use of the website including number of visitors, how frequently pages are viewed, and the city and country of origin of users. This helps to determine what is popular and can influence future content and development. For this purpose, Bibijis uses Google Analytics to measure and analyse usage of the website. The information collected by Bibijis will include IP Address, pages visited, browser type and operating system. The data will not be used to identify any user personally. For further details on the cookies set by Google Analytics, please refer to the Google Code website.

Most recent web browsers allow you to control cookies. This can be done through the browser settings. To find out more about cookies, including how to manage and delete them in different browsers, visit http://www.allaboutcookies.org.

Cookies used on our site

Cookie File Name Typical Content Expires
has_js 1 indicating that javascript is enabled. This is required for the website to function correctly. At end of session
[Session number] randomly generated number At end of session
_utma Google Analytics - randomly generated number 2 years
_utmb Google Analytics - randomly generated number 30 minutes
_utmc Google Analytics - randomly generated number when you close your browser
_utmz Google Analytics - randomly generated number and information on how the site was reached (e.g. direct or via a link, organic search or paid search) 6 months

Links.

While care is taken over any links to other sites we have no control over their content and cannot accept responsibility for them.

Contact.

Contact us in the following ways: Email: enquiries@bibijis.com, Tel: 0845 094 0616, Address: Unit 7, Newgate Court, Coventry, CV1 2RU

Company Details.

Company Name: Bibijis Ltd. Registered Address: Unit 7, Newgate Court, Coventry, CV1 2RU. Company Number:03698944. VAT Number: GB 757721994

Your statutory rights.

Nothing contained in these terms and conditions will affect your statutory rights as a consumer.